Site Operations Manager

To oversee and manage the day-to-day catering operations at the site, ensuring that high-quality food and catering services are provided to employees and clients in a safe, efficient, and professional manner.

Supervise the day-to-day catering operations at the site.

Ensure meals are prepared and served according to the agreed menu, quality standards, and service schedule.

Ensure adequate food and catering services are available to meet the needs of the site population.

Monitor the overall quality and presentation of food and catering services.

Ensure smooth coordination between the kitchen, dining area, stores, and site management.

Supervise and coordinate all catering staff at the site.

Allocate duties and prepare staff work schedules and shifts.

Monitor staff attendance, performance, discipline, and general conduct.

Identify training needs and provide guidance to catering staff.

Ensure staff are properly dressed and maintain required hygiene standards.

Ensure food is prepared, stored, and served in accordance with required food safety and hygiene standards.

Monitor cleanliness and hygiene of the kitchen, dining areas, stores, and catering equipment.

Ensure proper handling and storage of food items.

Monitor food wastage and take measures to minimize unnecessary waste.

Ensure compliance with site HSE and food safety requirements.

Monitor feedback from employees and clients regarding the catering services.

Address complaints and service issues promptly.

Work closely with the client/site management to ensure catering services meet agreed requirements.

Recommend improvements to menus, service delivery, and overall catering operations.

Monitor food and catering stock levels and ensure timely replenishment.

Work closely with the Stores/Purchasing team to ensure required food supplies are available.

Monitor food consumption and wastage.

Ensure proper use and control of company catering materials, equipment, and supplies.

Assist in controlling catering costs and maintaining operations within the approved budget.

Prepare daily, weekly, and monthly reports on catering operations.

Report on meal numbers, food consumption, wastage, staffing, incidents, and other operational matters.

Maintain proper records relating to catering operations.

Escalate operational challenges, shortages, complaints, and other issues to management in a timely manner.

Coordinate with Site Management, HR, Finance, Procurement, Stores, and other departments on matters relating to catering operations.

Participate in site meetings and provide updates on catering performance and operational challenges.

Ensure catering operations are aligned with the requirements of the site and client.

- Perform any other duties as may be assigned by Management from time to time.

Bachelor’s Degree in Hospitality Management, Hotel Management, Food and Beverage Management, Business Administration, or a related field.

Diploma in Hospitality Management or a related field may be considered based on relevant experience.

Training or certification in Food Safety and Hygiene will be an added advantage.

Good knowledge of catering and food service operations.

Good computer skills, particularly Microsoft Office.

Minimum of 3-5 years of experience in catering, hospitality, food and beverage, or related operations.

At least 2 years in a supervisory or management position.

Experience managing catering operations in a remote site, mining, construction, camp, or similar environment will be an added advantage.

Experience supervising kitchen and catering staff.

Experience in food cost control, stock management, menu planning, and food safety.

Experience working with clients and managing service-related complaints.

How to apply

Interested candidates are invited to submit their CV and Cover Letter to [email protected]. Only shortlisted candidates will be contacted.