Recovery Officer

Manage and monitor a portfolio of overdue loans to ensure timely and effective recovery in line with established targets.

Engage clients through structured communication to follow up on arrears, negotiate repayment plans and provide clear guidance on available repayment options.

Conduct regular follow-ups through telephone calls, client visits and digital communication channels to ensure adherence to agreed repayment schedules.

Ensure all recovery activities comply with company policies, regulatory requirements and ethical standards.

Maintain accurate and up-to-date loan recovery records.

Prepare periodic recovery reports and analyse portfolio performance.

Recommend corrective actions to minimise loan defaults and improve recovery performance.

A bachelor’s degree in Business Administration, Finance, Economics or a related field.

A minimum of two (2) years of relevant experience in loan recovery, debt collection or credit management within the financial services or microfinance sector.

Strong negotiation, communication and problem-solving skills, with the ability to engage clients professionally and effectively.

A good understanding of loan recovery processes, credit risk management and relevant regulatory requirements.

Proficiency in Microsoft Office applications.

Experience using loan management systems or core banking systems.

How to apply

Interested and qualified candidates should submit their applications by email to [email protected]. Required email subject: Branch Operations Officer. Applicants should ensure that they use the specified email subject when submitting their applications. Application deadline: 21 October 2026.