Passenger Service Officer

Mofat Transport & Logistics is recruiting for Passenger Service Officer in Dar es Salaam. Applications close on 2026-10-05.

About the opportunity

• The Passenger Service Officer is responsible for delivering safe, courteous, and efficient customer service to commuters across BRT stations, terminals, and buses. • This role plays a vital part in managing station operations, assisting passengers with boarding and ticketing, resolving customer inquiries, maintaining order, and responding effectively to delays or emergencies to ensure a smooth transit experience. • Key Duties & Responsibilities • Customer Welcome & Guidance: Greet passengers at stations, terminals, and on buses in a friendly, professional manner. • Special Assistance: Assist elderly passengers, children, persons with disabilities, and travelers needing extra support during boarding and alighting.

What you’ll need

• Education: Certificate, Diploma, or Bachelor’s Degree in Customer Service, Transport & Logistics, Business Administration, Public Relations, Hospitality, or a related field from a recognized institution.
• Skills & Attributes:
• Excellent interpersonal and communication skills.
• Strong problem-solving ability and emotional intelligence when handling public inquiries.
• High level of patience, integrity, and customer-first mindset.
• Ability to work effectively under pressure in high-density public transport environments.

Before you apply

• Read the original notice and confirm eligibility.
• Prepare your CV and the documents requested.
• Check the deadline and keep proof of submission.