IT ServiceDesk Support Engineer

We are seeking a proactive and skilled IT ServiceDesk Support Engineer to handle application monitoring, fault resolution, and technical support across our critical systems.

Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.

Experience: At least 2 years of work experience in an IT Service Desk Support Engineer role will be an added advantage.

Technical Prerequisites: Excellent working knowledge of Relational Databases (MySQL, MS SQL Server, and Oracle), SQL, and ORM.

24/7 Monitoring of all YAS critical applications.

Deal with incoming faults in a professional, courteous manner over the phone and via ticketing tools.

Take ownership of faults and manage them in a logical and methodical manner.

Correctly log incidents and faults, categorising and prioritising them in line with team procedures.

Conduct full and thorough diagnostics with end users to enable first point of contact fault resolution.

Ensure all faults are progressed & cleared within SLA - escalating to other internal and external teams as appropriate.

Manage faults through their entire lifecycle from the first point of contact through to resolution, proactively.

Diagnose and resolve problems to the customer’s satisfaction.

Maintain and develop own knowledge and skills to assist with first-time fault resolution.

Identify and escalate repeat issues or service risks to service management teams.

Experience in system testing and monitoring.

Good knowledge of system integration and its standards.

Basic knowledge in networking (OSI network layers, TCP/IP).

Team player with a high level of integrity.

Notice: “We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices. Only shortlisted applicants will be contacted”.

How to apply

To submit your application, please follow the link provided below.